Johnson & Johnson Returns Policy How to Return Defective Johnson & Johnson Contact Lenses If you believe the Johnson & Johnson lenses you've received are defective, please follow the directions below: Contact Johnson & Johnson Customer Relations at 1-800-843-2020 (Mon-Fri, 10AM-5PM EST, if outside business hours leave a detailed message and a Johnson & Johnson Customer Relations Specialist will contact you) Explain the defect to Johnson & Johnson Johnson & Johnson will provide you a reference number acknowledging your complaint Call Best Price Contacts at 1-800-822-6853 and supply the complaint reference number you were provided by Johnson & Johnson Best Price Contacts will provide you with a replacement for the defective lenses in your order If a defective product return is required, Johnson & Johnson will send you a postage paid return label to retrieve the lenses for evaluation Lenses ARE NOT to be returned to Best Price Contacts You may contact us at 1-888-248-5367, once Johnson & Johnson has provided you a reference number and instructed you to contact Best Price Contacts for a replacement order. Our Customer Care Specialists are available Monday-Friday 9AM-7PM and Saturday 11AM-5PM Eastern time and will be pleased to assist you. If you have any questions regarding our returning Johnson & Johnson products, please contact us. back to returns